1. Refund Eligibility
Refunds will only be provided under the following circumstances:
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Non-Delivery of Service: If we fail to deliver the website as per the agreed timeline and specifications.
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Service Errors: If the website fails to meet the specifications outlined in the project agreement and cannot be fixed within a reasonable period.
2. Refund Process
To request a refund, you must contact us within 7 days of the service delivery or project completion. The request should be sent via email or through our contact form with the following details:
Once your request is received, we will evaluate it and inform you of the next steps. Refunds are typically processed within 5-7 business days after approval.
3. Non-Refundable Services
The following services are non-refundable:
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Services that have been completed and delivered to the client as agreed.
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Website design services for projects that have been approved and finalized by the client.
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Any additional services that were purchased after the initial website design service was agreed upon, such as ongoing maintenance or custom feature additions.
4. Partial Refunds
In some cases, where the service has been partially delivered, a partial refund may be considered based on the work completed at the time of the refund request. The final decision will be made by the Vezoneseo team.
5. Cancellation
If you wish to cancel the project before completion, you must inform us in writing. If the project is in progress, the cancellation may be subject to a cancellation fee based on the work already completed.
6. Customer Satisfaction
Our priority is to ensure your satisfaction. If you encounter any issues with your website or services provided, please contact us immediately so we can resolve the issue to your satisfaction. We strive to make necessary changes or revisions without additional charges, if applicable, before considering a refund.
